Terms and conditions
TERMS AND CONDITIONS OF USE of the online store hosted by the website www.tudor-tailor.com
1. General information
2. Registration and ordering
3. Product availability
4. Product price, payment method, vouchers and discounts
5. Delivery conditions
6. Receiving orders and replacing products
7. Transfer of ownership of products
8. Right of withdrawal
9. Liability and disclaimer
10. Warranty
11. Intellectual property
12. Assignment and subcontracting
13. Applicable law and jurisdiction
1. GENERAL INFORMATION
1.1. This document establishes the terms and conditions governing the use of the website www.tudor-tailor.com and the purchase of products through the online store made available to buyers through this website.
1.2. Visiting, using or ordering the products viewed on the website www.tudor-tailor.com implies acceptance of these Terms and Conditions. For the proper use of the website, we kindly ask you to read these Terms and Conditions carefully and in full.
1.3. The online store (www.tudor-tailor.com) will honor all orders received from Buyers within the limits of availability or the possibility of fulfilling the order and under the conditions in which these Terms and Conditions have been accepted, which are mandatory.
1.4. We reserve the right to make changes to these Terms and Conditions or to the website www.tudor-tailor.com without prior notice, such changes becoming binding and effective immediately for all users. You are responsible for regularly reading the Terms and Conditions of our website, each time the version in force at the time of concluding the contract or using the website will apply.
1.5. By placing and accepting an order on our website, you (hereinafter referred to as the Buyer) will become a contractual client of Tudor Tailor Invest SRL (hereinafter referred to as Tudor Personal Tailor).
1.5.1. ORDER: represents the electronic confirmation generated as a result of accessing the Online Store by a Customer and through which he has transmitted to Tudor Personal Tailor his intention to purchase products from the Online Store. An order will acquire contractual value only at the moment of its express acceptance by Tudor Personal Tailor (by issuing a delivery confirmation) and only if the advance payment of 50% of the total price of the order has been received by Tudor Personal Tailor.
1.5.2 CONTRACT: represents an order confirmed by Tudor Personal Tailor and by which the latter agrees to deliver to the Customer the ordered Products (and only those ordered), in exchange for the price confirmed by the customer at the time of placing the order. The contract will be considered concluded only when the delivery confirmation of the ordered products is sent to the buyer.
1.6. The sole trader of the products presented on this website www.tudor-tailor.com (hereinafter referred to as the Online Store) is Tudor Tailor Invest SRL.
1.7. Company information:
Name: Tudor Tailor Invest SRL
Registered office: Calea Floreasca no. 112, Bucharest, Sector 1, Romania
Serial number in the Trade Register: J40/12907/2010
Unique Registration Code: 27864599
Telephone: 0371 479 302; 0740 513 165
Email: online@tudor-tailor.com
Share Capital 1000 RON
Trademark Number Registered with OSIM: 117840
OHIM Registered Trademark Number: 011739034
Registration number with ANSPDCP: 32277
2. REGISTRATION AND ORDER
2.1. Buyers can place orders both through the online store and by phone or by e-mail. Any order placed by phone or by e-mail will be transposed by our operators as an order through the online store - meaning that a customer account will be created for you, the access data of which will be communicated to you by e-mail (to the address you will communicate to us).
2.2. For telephone orders, call the following phone numbers:
+40 740 513 165 for Bucharest
+40 730 830 012 for Cluj Napoca
+40 786 288 367 for Timisoara.
2.3. For orders by email, send the order to the following address: online@tudor-tailor.com, specifying the product code, color, size and your data (name, address, phone, email), necessary for billing and delivery.
2.4. Placing an order through the online store requires prior registration (in the form of a customer account), by entering your data on our website. Access to place an order is allowed to any user/visitor of our website. By placing an order, you declare that you are over 18 years of age and that you meet the legal requirements to be a buyer.
2.5. When using the service, you will only provide true, accurate, current and complete information, which you authorize us to use to process your orders and to contact you. If we consider that this obligation has been violated, we reserve the right to block access to the use of the service, for a fixed or indefinite period, without any prior notice.
Thus, Tudor Personal Tailor reserves the right to deny access to some users to some or all of the functions of the online store or to restrict the processing and/or delivery of an order if, based on the conduct or activity on the site, it considers that the user in question could prejudice the interests of Tudor Personal Tailor through his actions. The assessed risks may be represented by: placing orders based on false information/identities, fraud of accepted payment methods, any actions carried out in bad faith and which affect/fraud the functions of the online store or have/may jeopardize the performance of the IT system. Depending on the severity of the assessed risk, Tudor Personal Tailor reserves the right to inform the competent authorities in order to order the necessary measures.
In any of these cases, the user may contact Tudor Personal Tailor to be informed of the reasons that led to the application of the restrictions in question.
3. PRODUCT AVAILABILITY
3.1. All orders submitted are subject to the availability of the ordered products. Not all products presented in the online store are in stock.
3.2. After submitting an order, you will receive from us, at the e-mail address indicated when activating your customer account, at least the following information:
3.2.1. Product availability data;
3.2.2. If the product is not in stock, data regarding the possibility of making the product to order;
3.2.3. If the product is not in stock, the deadline by which it can be made to order;
3.2.4. If the product is in stock or can be made to order, the deadline by which delivery will be made.
3.3. In the event of supply difficulties or if the products ordered are no longer in stock, we reserve the right to offer you similar products of equal quality and value. If you do not wish to order these similar products, the amounts of money you have paid under the order that cannot be fulfilled will be fully refunded to you, in which case we will have no further liability to you or to any third party.
3.4. To find out more details about the products, including estimated delivery times, click on the image of the desired product. On the right side of the image that will be displayed on the page that will open, you will find detailed information about the product. If you have any additional questions, please contact Tudor Personal Tailor at the following address: online@tudor-tailor.com
4. PRICE OF PRODUCTS, PAYMENT METHOD, VOUCHERS AND DISCOUNTS
4.1. The price of each product will be as stated on the website and always refers to the price per piece. No price change will affect orders already placed and for which an electronic confirmation of receipt has been generated by Tudor Personal Tailor.
4.2. All prices for products presented on the website are expressed in lei (RON) and include value added tax, but do not include delivery costs outside the coverage area of the Fan Courier courier company or outside Romania.
4.3. A VAT invoice will be issued for each order, which will contain all the mandatory legal information.
4.4. Payment for ordered products will be made as follows:
4.4.1. 50% of the total price – at the time of placing the order;
4.4.2. the difference of 50% of the total price at the time of delivery of the ordered products - payment that will be made to the representative of the courier company that delivers the order.
4.5. Payment methods:
For individuals:
4.5.1. In cash or by bank card;
4.5.2. Through the Card Avantaj system – service offered by Credit Europe Bank (maximum 4 installments) or Raiffeisen Multibonus (maximum 6 installments).
For legal entities:
4.5.3. Bank transfer, based on the proforma invoice issued by Tudor Personal Tailor. A copy of the payment order certifying the payment will be sent to Tudor Personal Tailor at the address office@tudor-tailor.com.
4.6. In the case of electronic payments, Tudor Personal Tailor is not/cannot be held responsible for any other additional costs incurred by the buyer, including but not limited to: commissions of any kind, differences resulting from currency conversion (if applicable), etc.
4.7 Vouchers and discounts offered to partners & potential customers, within Tudor brand promotion events, cannot be combined with each other or with other offers.
5. DELIVERY CONDITIONS
5.1. The delivery of the products ordered by the Buyer will be made to the address specified by him at the time of placing the order or directly to the Tudor Personal Tailor showrooms in Bucharest, Cluj and Timisoara. Any change to the initially specified address/delivery method can be made by expressly informing Tudor Personal Tailor (by e-mail sent to online@tudor-tailor.com within a maximum of 24 hours from the time of placing the order).
5.2. Delivery to the address specified by the Buyer will be made by the express courier company Fan Courier, between 09:00-17:00, on working days. The courier company representative will try to contact the buyer by phone in advance. If the package cannot be delivered, the courier company staff will leave a notice, after which they will try to deliver again. We will always provide the couriers with all the information received from you regarding the specified delivery address and any other mentions made when placing the order, but we cannot verify whether these are always taken into account.
5.3. If the second delivery attempt fails for reasons beyond our control, we will try to find a safe place to temporarily store the package. From this date, you have a maximum of 15 calendar days to request a new delivery, the cost of which will be fully borne by you, according to Fan Courier's pricing policy. If the delivery is not requested or cannot be made within the 15 calendar days, we will qualify the refusal to take it over as your intention to cancel the contract, which will be considered terminated, the advance payment being retained by Tudor Personal Tailor as compensation.
5.4. In the case of products delivered to Tudor Personal Tailor showrooms, we reserve the right not to store products for periods longer than 6 months from the date set for delivery, even if they have been paid in full. If delivery cannot be organized within the 6 months, we will qualify this as your intention to cancel the contract, which will be considered terminated, the amounts of money already paid being retained by Tudor Personal Tailor as compensation.
5.5. Deliveries in the coverage areas of the express courier company Fan Courier are free of charge (http://www.fancourier.ro/tools/retea/localitati-deservite-fara-km-suplimentari/). Any delivery outside these areas or under other than standard conditions will be made with the Buyer bearing the delivery costs, in accordance with the pricing policy of Fan Courier.
5.6. International deliveries will be made through the following courier companies: UPS, FEDEX, DHL. The delivery costs for international deliveries will be borne by the Buyer and are in the amount of EUR 50 (VAT included), regardless of the destination.
5.7. If your order contains multiple products, it is possible that they will be delivered in multiple installments. In such cases, Tudor Personal Tailor will invoice the delivery costs (if applicable) only once.
5.8. Subject to the provisions of art. 3, regarding the availability of products, we will make every effort to process your order by the date specified in the delivery confirmation. However, delays may occur due to either unforeseen events or the objective extension of the time required to manufacture the products in accordance with your specifications.
In the event of a situation that may affect the delivery date initially communicated, we will inform you of this situation and offer you the option to maintain the order with a new delivery date or to cancel the order, along with a refund of the entire amount paid.