RETURN POLICY

RIGHT OF WITHDRAWAL

This chapter applies exclusively to purchases made through the online store by individual buyers or groups of individuals formed into associations.

You have the legal right to withdraw from the contract, without giving any reason, within 14 calendar days from the date on which you or a third party indicated by you, other than the courier, acquires physical possession of the ordered products or, if several products were ordered in a single order to be delivered separately, from the date on which you or a third party indicated by you, other than the courier, acquires physical possession of the last product. This date can be verified and demonstrated by the delivery documents handed over by the courier. The withdrawal period will expire after the 14 calendar days mentioned above have passed.

You may also use the attached withdrawal form; however, its use is not mandatory.

To exercise your right of withdrawal, you must notify us using the contact details that you will find on the online store website ( http://tudor-tailor/ro/contact). ) of your decision to withdraw from this contract, using an unequivocal statement, for example, a letter sent by post, fax or e-mail.

To meet the withdrawal deadline, it is sufficient to send the communication regarding the exercise of the right of withdrawal before the expiration of the withdrawal period.

Effects of withdrawal - If you withdraw from this contract, we will reimburse to you any sums we have received from you, including the costs of delivery (if such costs were initially borne by the buyer, except for the additional costs resulting from the request for a delivery method other than the standard one offered by us), without undue delay and, in any event, not later than 14 calendar days from the date on which you communicated to us your decision to withdraw from this contract. We will reimburse you using the same payment method that you used for the initial transaction, unless you have expressly agreed to another method of reimbursement; in any case, you will not be charged any fees as a result of such reimbursement. However, you will bear the cost and risk of returning the products. - Without prejudice to the above, we may postpone the refund until we receive the products back or until you provide us with evidence that you have sent the products back, whichever occurs first.

The products must be returned without undue delay and in any case within 14 calendar days from the date on which you communicated your withdrawal to us, to the following address: Calea Floreasca 112, sector 1. If the products were collected in person from one of the Tudor Personal Tailor showrooms, the return must be made to the same location. The 14 calendar day period is met if the products are sent/handed back before the expiry of the 14 calendar day period.

- The costs associated with returning the products will be your sole responsibility. If you wish to return the products with a refund, we have the right to refuse to take over the package. - The full refund of the paid amount will be made only if the returned products are in the condition in which you received them, do not show physical changes, signs of wear, lack of labels and instructions/documentation. The responsibility for damage or loss of the product sent as a return to Tudor Personal Tailor belongs exclusively to the buyer. - If the product has been used by the buyer and can no longer be returned in perfect condition, Tudor Personal Tailor will not be able to refund its value. You are therefore responsible for the decrease in the value of the products resulting from manipulations other than those necessary to determine the nature, qualities and functioning of the products.

You cannot use the right of withdrawal from the types of contracts mentioned below nor from other types of contracts for which the law provides express exceptions in relation to this right: - service contracts, after the full provision of the services, if the performance has begun with the express prior consent of the buyer, who hereby declares that he has taken note of the fact that he will lose his right of withdrawal after the full performance of the Contract by the Seller; - contracts whose object is the supply of products manufactured according to the specifications presented by the buyer or personalized according to his requests; - contracts whose object is the supply of sealed goods that cannot be returned for health protection reasons or for hygiene reasons and that have been unsealed by the Buyer; - contracts whose object is the supply of Goods that are, after delivery, according to their nature, inseparably mixed with other elements; - contracts in which the buyer has specifically requested the seller to travel to his home to carry out urgent repair or maintenance work. If, during such a visit, the seller provides other services than those expressly requested by the buyer or supplies products other than the spare parts indispensable for carrying out maintenance or repair work, the right of withdrawal applies to those additional services or goods.